Social Accountability in Ethiopia is a comprehensive guidebook with numerous examples on the use of social accountability—a process by which citizens, communities, policymakers, and government officials are engaged in constructive dialogue about justifications for policies and actions, among other elements. It offers detailed and thorough discussion of how social accountability tools are used to objectively assess government service delivery performance and the mechanisms used for addressing service delivery deficits in constructive and collaborative processes between citizens and government actors. It also discusses how the social accountability practice can be sustained, regularized and mainstreamed in government service delivery decisions. It also enables citizens to voice their needs and concerns and work collaboratively to enhance the access, quality, and equity of the public services they use.

Social accountability can be a great tool for making public service providers responsive to the needs of citizens and businesses. It enables citizens to voice their needs and concerns and work collaboratively with the government to enhance the access, quality, and equity of the public services using face to face constructive dialogues and joint action plans.

Get the answers to questions such as:
• What social accountability tools exist, and how can they be used in the Ethiopian context?
• Who are the key social accountability stakeholders? What are their roles?
• How can social accountability be sustained and mainstream in government policy making
that affect citizens?